UAE Order Delivery
- 2-3 working days for all orders to be delivered all across the UAE
- Order cut-off time: 5:00p.m.
- Free shipping for orders valued AED100 or more
- AED25 shipping fees for orders valued less than AED100
Orders placed outside of working hours (10am-5pm) and/or during any public holidays will be deemed placed on the first working day following the Order’s submission. Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Order delivery may face delays during promotion periods, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or you request a postponement of the delivery. It is your duty to ensure availability to receive the Order delivery.
On a case by case basis, and subject to available resources, DAMMAH may be able to fulfill same- or next-day deliveries anywhere within Sharjah and Dubai only. If you require an urgent delivery, please contact our email address below and we will do our best to accommodate your request.
Outside UAE Delivery
In general, international orders may take up to 3-4 weeks for fulfillment; however, this timeline should taken as a general reference and not a commitment of delivery time as it is subject to many factors that are all beyond DAMMAH’s influence and control.
Pre-order Delivery
The above delivery time does not apply to Pre-Orders. Your item will be shipped according to the expected release date, as indicated on the product page of the item.
General Delivery Conditions
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation (UAE orders only), we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including but not limited to customs clearance (for international orders), where you are not available to take delivery of your Order or request postponement.
Orders to be delivered within the UAE are delivered daily excluding Sundays and UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
Address Changes & Tracking
We will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
For international orders, a tracking number will be provided to you once available. You will then be able to use the tracking number to track your order. To track the status of UAE orders, please email contact@dammahstore.com ensuring that the order number is referenced in your email.